Terms & Conditions

Veydoomax Purchase Assurance 1-Year Warranty Within 1 year from the date of delivery, if your Veydoomax product experiences a performance failure due to non-human-induced damage, you are eligible for a free replacement service. Veydoomax will cover all associated round-trip shipping costs. 30-Day Return Policy We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Products damaged due to human factors, unauthorized modifications, or improper use are not eligible for a return, refund, or exchange. ※ This policy applies only to orders purchased directly from the official Veydoomax website (veydoomax.com). Order Cancellations We begin processing your order within 24 hours of it being placed. Once an order enters the processing stage, it becomes difficult to cancel. To request a cancellation, please email our customer service department immediately at support@veydoomax.com. We will do our best to stop or modify the order. Please note, once an item has shipped, the order cannot be canceled. Returns & Exchanges

1. Returns for Personal Reasons (Non-Quality Issues) Eligibility: To be eligible for a return due to personal preference, the product must be in "new and resalable" condition. This means it must be unused, undamaged, and returned in its complete original packaging (including all accessories and manuals). Process: As part of the return request process, photographic or video evidence is required to confirm the product's condition before the return can be approved. Shipping Costs: The customer is responsible for shipping costs associated with returns for personal reasons.
2. Exchanges for Performance Failure (Quality Issues) For exchanges due to product performance failure (within the 1-year warranty period), Veydoomax will cover all round-trip shipping costs.
3. How to Make a Return

Do not send items back to the original shipping address. Before returning any item, you must first contact our customer support team at support@veydoomax.com to obtain a Return Merchandise Authorization (RMA) and detailed return instructions. Shipping Damage or DOA (Dead on Arrival) If you receive a package that was damaged during transit, or if the product is non-functional upon unboxing (DOA), please contact our customer service team at support@veydoomax.com within 72 hours of receipt. Provide clear photos or videos of the issue. We will promptly assess the problem and arrange for a replacement or refund. Refund Processing Refund Method: All refunds will always be processed back to the original method of payment. We are currently unable to change the payment method for a refund. Processing Time: Refunds may take 2-5 business days to reflect in your bank or credit card account, depending on your bank's processing time. You will receive a confirmation email once your refund has been processed. Return Inspection: For returns, we will process your refund within 2-3 business days after receiving and inspecting your returned item. We appreciate your patience as we verify that the item complies with our return policy. Haven't Received Your Refund? If you haven't received your refund after the specified time, first check your bank account again. Then, contact your credit card company, followed by your bank. If the issue persists, please contact us at support@veydoomax.com • Contact Support√ If you have any questions or concerns, please do not hesitate to contact us. We would love to hear from you, contact us on:  Email: support@veydoomax.com